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Information For The Bereaved

What should you do?

We will need some preliminary details concerning your loss. We can then arrange to bring the deceased into our care. If the deceased is at home, a hospice or nursing home, we will convey the deceased to our Funeral Home. If the death has been referred to the Coroner, it is likely that we will be required to convey the deceased to the hospital chapel and we will then liaise with the Coroner and the Mortuary to bring the deceased into our care.

What to do following death

The procedure to be followed will depend on the individual circumstances. Contact us at the very beginning and we will be there with you throughout to support you.

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When death occurs at home

You should inform the family doctor as soon as possible that death has occurred. The doctor may visit you at home and write out the Medical Certificate of the Cause of Death, or request you to attend the surgery.

When death occurs in a hospice or nursing home

The staff of the hospice or home will inform you that death has occurred and will assist in obtaining the Medical Certificate of the Cause of Death.

When death occurs in a hospital

The hospital staff will inform the next of kin or named person that death has occurred and the deceased will be moved the hospital chapel/mortuary, pending issue of the Medical Certificate of the Cause of Death by the ward office.

When the death is referred to the Coroner

Regardless of where death has occurred, the case may be referred to the Coroner where a doctor is unable to issue a Medical Certificate of the Case of Death. In such case, a Medical Certificate will be issued by the Coroner when the cause of death has been ascertained. The Certificate will be sent directly to the Registrar’s Office in the district where the death occurred, allowing you to now register the death.

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Registering The Death

Where death has occurred at home or in a hospital, it may be registered by:

  • a relative;
  • someone present at the death;
  • an occupant of the house;
  • an official from the hospital; or,
  • the person arranging the funeral with the Funeral Director.

Where death has occurred other than at home or in a hospital, it may be registered by:

  • a relative;
  • someone present at the death;
  • the person who found the deceased;
  • the person in charge of the deceased; or,
  • the person arranging the funeral with the Funeral Director.

In most cases, the death is registered by a relative. The Registrar would normally allow a non-relative to register the death if there were no relative available.


A still-birth normally needs to be registered within 42 days and within 3 months at the latest. In many cases this can be done either at the hospital or the local Registry Office,

Documents and Information Need to Register a Death

You are required to register the death with a Registrar in order to obtain a Certificate allowing for burial or cremation (the Green Form) which you will need to pass to us, at the earliest opportunity, as we will need this form to progress the funeral arrangements. You will also be given a Certificate of Registration of Death (form BD8) issued for social security purposes and a Bereavement Registration Form. If the Coroner has held a post-mortem, and the deceased is to be cremated, you will not be given a ‘Green Form’ and we will be sent a form directly.

 When registering a death, you will need to take the following to the Registry Office.

  • Medical Certificate of the Cause of Death, signed by the doctor. If there has been a post-mortem, the Coroner will have issued a form directly to the Registrar.

If available, also take:

  • the Birth Certificate of the deceased;
  • the NHS Medical Card;
  • the Certificate of Marriage or Civil Partnership.

 You will need to be able to advise the Registrar of:

  • the full name of the deceased at time of death;
  • any names previously used, including maiden name;
    • the deceased’s date and place of birth (town and county if born in the UK, or country if born overseas);
    • their last address;
    • their occupation;
    • the full name, date of birth and occupation of any surviving spouse or civil partner;
    • whether they were receiving a state pension of other state benefit


You may find the following a useful Check-list of things to deal with following a death, though we would stress that it is a guide and is not exhaustive.

  • Car Insurance - you are not legally insured to drive if the Policy is in the deceased's name.
  • Social Services - return all equipment, and cancel any Hospital and /or family Doctor appointments
  • Contact the deceased's Employer. 
  • Contact the Inland Revenue.
  • Department of Work and Pensions/Social Security - cancel any direct payments into Bank accounts, etc.
  • Local Government - cancel all benefits such as Housing Benefit, etc.
  • Notify the Electricity, Gas, Telephone and Water companies.
  • Contact Royal Mail to redirect mail (a charge is made for this service)
  • Contact Banks, Building Societies and Credit Card Companies, even if accounts are held jointly.
  • Investments and Insurance Policies - Premium Bonds are not transferable, the Post Office will provide you with a form for completion.
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 The following is a list of some items that may need to be returned.

  • Car Insurance Policy
  • Club Membership cards
  • Driving Licence
  • Passport
  • Season Tickets
  • TV Licence
  • Vehicle Registration documents

 Further Help

  • In certain circumstances the next of kin can receive help with the cost of the funeral, and in this regard please ask us for information.
  • If your financial circumstances have changed as a result of the bereavement, you may be entitled to claim specific allowances from the Department of Work and Pensions.

In either case, you can obtain further information on-line or from local offices – please go to our Links page.

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